Shipping policy

Last updated: April 2026

FlatZ provides a digital community management platform and related services. This policy describes how access and “delivery” of our services work. We do not ship physical goods through this website unless expressly stated in a separate order or agreement.

Digital service delivery

After your organisation’s account is provisioned and payment (if any) is confirmed, you will receive access to FlatZ through the channels we agree with you (for example, mobile app download links, web access, or administrator credentials). Typical onboarding timelines are communicated during signup or by our team; they may vary by community size and configuration.

No physical shipping

Unless we explicitly sell you a physical product and confirm shipping separately, nothing is shipped to a postal address. If physical materials or devices are ever offered, delivery timelines, carriers, and regions will be stated at checkout or in your order confirmation.

Service availability

FlatZ is provided subject to our infrastructure and planned maintenance. We aim to minimise disruption and will communicate material changes where practical.

Contact

For questions about access or onboarding, contact us at info@flat-z.com or via our Contact page.